Job Description

• Product Strategy & Vision
• Define and communicate the product vision, roadmap and strategy for communication solutions.
• Conduct market research to identify trends, customer needs and competitive positioning.
• Align product development with business goals, ensuring scalability and profitability.
• Stakeholder & Customer Collaboration
• Work closely with enterprise clients, commercial team and customer support to gather feedback and refine product features.
• Engage with telecommunications service providers and technology partners to ensure seamless integrations.
• Translate business requirements into clear user stories, acceptance criteria and technical specifications.
• Agile Product Ownership
• Prioritize and manage the product backlog in collaboration with Scrum teams.
• Lead sprint planning, backlog grooming and retrospectives to ensure timely delivery.
• Ensure that development efforts align with compliance, security and respective regulatory standards.
• Technical & Operational Oversight
• Drive innovation in cloud communications, API integrations and automation.
• Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments.
• Monitor product performance, uptime and SLAs for high-availability systems.
• Go-to-Market & Growth
• Collaborate with sales and marketing on product launches, pricing strategies, and positioning.
• Develop documentation, training materials, and demos for internal and external stakeholders.
• Analyze KPIs, usage metrics and ROI to drive continuous improvement.

Requirements

• Strong understanding of cloud communications (CPaaS), APIs, and telecom infrastructure.
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation) is a plus.
• Experience working in Agile/Scrum environments with tools like Jira, Confluence, Slack etc.
• Familiarity with collaboration platforms and enterprise integration tools
• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• Fintech certifications are a plus.
• PM certification is a plus.
•  3+ years of experience as a Product Owner/Manager in communication technologies (SMS, Email, Voice, WhatsApp, USSD, IVR, Contact Center).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Strong understanding of product lifecycle management
• Excellent communication and stakeholder management skills