Posted:6 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Whether you are an employer seeking skilled talent to fuel productivity in your organization or a job seeker pursuing your dream job and a fulfilling career, we are your Staffing Team, and we are committed to your success. Gap Recruitment has the technical capacity to find the right resource for any of your vacancies, but we know it takes more than a skill set to get the job done. We focus on understanding your specific needs, culture, beyond just technical skills, and we maintain close relationships with the professionals in our databases, enabling us to find the right fit for both parties in record time.
Job Description
Key Responsibilities:
Marketplace Management
- Manage end-to-end operations across online marketplaces including Jumia, Kilimall, Glovo, Bolt, Uber, and other emerging platforms.
- Ensure accurate and up-to-date product listings, descriptions, pricing, and availability.
- Monitor platform compliance, seller ratings, and service-level agreements (SLAs).
Pricing & Promotions
- Implement competitive pricing strategies aligned with business goals.
- Plan, execute, and optimize marketplace promotions, campaigns, and flash sales.
- Coordinate with internal teams to support seasonal and platform-led campaigns
Order Fulfillment & Operations
- Coordinate order processing, delivery timelines, and fulfillment with logistics partners.
- Monitor order accuracy, returns, cancellations, and customer feedback.
- Resolve marketplace-related operational issues efficiently.
Performance Tracking & Reporting
- Track daily and monthly sales performance, conversion rates, and marketplace KPIs.
- Analyze platform analytics to identify growth opportunities and performance gaps.
- Prepare regular performance reports and recommendations for management.
Marketplace Growth & Expansion
- Identify new marketplace opportunities and onboarding requirements.
- Support expansion into additional digital commerce platforms as the business grows.
- Optimize product assortment and visibility across platforms.
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Cross-Functional Collaboration
- Work closely with supply chain, marketing, finance, and customer service teams.
- Support brand consistency and campaign execution across all marketplaces.
Qualifications & Experience:
- Bachelors or Masters degree in Business, Sales, Marketing, E-Commerce, or a related field.
- Minimum 5+ years of hands-on experience managing online marketplaces.
- Proven experience working with platforms such as Jumia, Kilimall, Glovo, Bolt, Uber, or similar.
- Strong understanding of marketplace operations, seller dashboards, and analytics tools.
- Experience in retail, fashion, FMCG, or consumer products is an added advantage.
Salary: Ksh. 70,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
