Role Purpose:

• Responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes on ACT sure, and handling of related queries on from clients and intermediaries on existing schemes. Provide dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention of the schemes by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.

Key Responsibilities:

Operational

• Policy Onboarding: Ensure accurate membership set up, benefits set up, prompt issuance of acceptance letters, debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
• Policy Maintenance: Manage membership details in ACTi sure and ensure timely and accurate policy maintenance i.e., timely communication to intermediaries/clients/Relationship Managers,
• issuance of policy documents, timely dispatch of

Corporate Governance

• Compliance: Ensure compliance with regulatory requirements, underwriting standards, and company policies, and adhere to ethical practices.
• Policy Review: Regularly review and update underwriting policies and guidelines to reflect industry changes and mitigate risks.

Leadership & Culture

• Compliance: Ensure compliance with regulatoryrequirements, underwriting standards, and company policies, and adhere to ethical practices.
• Policy Review: Regularly review and update underwriting policies and guidelines to reflect industry changes and mitigate risks.

Laws, Regulations, Company Policies:

• Stay informed about applicable laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, as well as Data Protection laws; Ensure that your actions and activities align with these legal requirements; Understand and adhere to internal company policies, processes, and procedures; Promptly report any instances of non-compliance to management and the designated compliance officer; Take proactive measures to mitigate compliance risks within your role and department; Participate in training programs and awareness sessions organized by the company to enhance your understanding of compliance requirements.

Key Skills and Competencies

• Decision-Making
• Effective Communication
• Adaptability
• Negotiation Skills

Qualifications

• Bachelor's degree in business administration, Finance, or a related field.
• Insurance Professional qualification

Relevant Experience

• Minimum 1 Year Experience