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Customer Service & Social Media Assistant

applydubjob
1 Year
Dubai - United Arab Emirates
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Posted:Sat at 10:41 AM By:Lloyd

Company Details
Name:applydubjob
Industry: Online Media
Website: https://applydubaijob.com
Description: applydubjob.com is a reliable source for daily job updates in Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, and Middle East countries. The platform makes it easy for job seekers to discover verified openings, explore career options, and stay ahead with the newest opportunities in the region.
Job Description

Walk-In Interview – Customer Service & Social Media Assistant

Dates: 10 January to 31 January 2025
(Friday is off – please do not visit on Fridays)

Time: 1:00 PM – 4:00 PM

Location: Shed No. 15, Industrial Area 17, Sharjah

Google Map: https://maps.app.goo.gl/oXW3mwaXosSwn2YK7

Customer Service & Social Media Assistant

Job Purpose

Support the 360° Marketing Executive in managing social media platforms, assisting with content creation, supporting online advertising activities, and providing high-quality Arabic–English customer service to increase brand awareness and sales.

Key Responsibilities

Social Media & Content Support

  • Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube
  • Monitor and respond to comments, messages, and mentions daily
  • Assist in planning and creating weekly photo and video content
  • Coordinate with designers and photographers for marketing materials
  • Write captions, hashtags, and short ad texts in Arabic and English

Customer Service & Sales Support

  • Respond to customer inquiries via social media, WhatsApp, and email
  • Assist customers with online orders through the website, mobile app, or WhatsApp
  • Provide accurate product information, pricing, and after-sales support
  • Handle customer issues professionally and ensure timely follow-up

Reporting & Marketing Support

  • Collect and record customer feedback, reviews, and ratings
  • Track engagement and prepare weekly performance reports
  • Maintain and update customer databases (emails, phone numbers, interests)
  • Assist in managing Meta (Facebook & Instagram) and Google Ads campaigns
  • Monitor ad performance (CTR, CPC, conversions) and report results
  • Coordinate with the delivery and logistics team to ensure smooth order fulfilment

Requirements

  • Fluent in spoken and written Arabic and English
  • 1–2 years of experience in social media, digital marketing, or customer service
  • Strong understanding of Instagram, TikTok, and Snapchat
  • Basic skills in Canva, CapCut, or similar tools
  • Familiarity with Meta Ads Manager and Google Ads
  • Good computer and smartphone skills
  • Creative, organized, and proactive attitude
  • Able to work from the store environment for filming and customer engagement

Job Type: Full-time

Pay: From AED2,800.00 per month

Salary: 2800 AED
Education: Others
Employment Type: Full Time
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