DUTIES AND RESPONSIBILITIES

Cash Handling & Transactions

• Receive payments from customers accurately, whether cash, card, or mobile money.
• Issue receipts, refunds, or change correctly and promptly.
• Maintain a balanced cash drawer at all times, reconciling discrepancies immediately.
• Safeguard all cash and financial instruments to prevent loss or theft.

Point of Sale (POS) Operations

• Operate the POS system efficiently, including scanning items, applying discounts, and processing returns.
• Troubleshoot basic POS issues and report technical problems to management.
• Record and track all sales transactions for daily and monthly reporting.

Customer Service & Relations

• Greet and interact with customers warmly and professionally.
• Address inquiries, resolve complaints, and escalate issues when necessary.
• Promote additional products or services where appropriate, contributing to sales targets.

Record Keeping & Reporting

• Maintain accurate and up-to-date financial records of all transactions.
• Prepare daily cash reports and submit them to management.
• Assist with monthly reconciliations and provide support during audits.

Store Operations Support

• Ensure the cashier counter and surrounding area are clean, organized, and well-stocked with necessary materials.
• Coordinate with inventory staff to track items and prevent stock discrepancies.
• Assist with other operational tasks as needed to ensure smooth store functioning.

Compliance & Security

• Adhere to company policies, financial procedures, and cash-handling regulations.
• Report any suspicious activities or discrepancies immediately.
• Maintain confidentiality of all financial and customer information.

Professional Development & Teamwork

• Continuously improve knowledge of products, services, and systems.
• Support colleagues during peak hours and contribute to a positive team environment.
• Attend training sessions and meetings as required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business, Accounting, or a related field.
• Proven experience as a cashier or in a similar role.
• Excellent customer service and communication skills.
• Strong numerical ability and attention to detail.
• Knowledge of POS systems and basic accounting principles.
• Honest, reliable, and professional appearance.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Integrity and trustworthiness in handling cash and sensitive information.
• Muslim ladies are encouraged to apply