Key Responsibilities

• Recruit new members in line with monthly acquisition targets.
• Drive deposit growth from new and existing members.
• Mobilise loan sales and promote uptake of available credit products.
• Reactivate dormant member accounts through proactive engagement and follow-up.
• Conduct corporate visits, outreach sessions, and member engagement forums.
• Support planning and execution of Sacco events, member education days, product launches, and exhibitions.
• Support brand awareness initiatives to strengthen the Sacco’s market presence.
• Assist in creating and disseminating marketing content, including digital and print materials.
• Conduct market research and member satisfaction surveys to inform product and service improvements.
• Facilitate continuous member education programs on Sacco products, policies, and benefits.
• Provide excellent customer service through timely communication, support, query resolution, and member follow-up.
• Maintain positive relationships with existing members and stakeholders.
• Provide administrative support to marketing activities, including documentation, reporting, and database updates.
• Prepare periodic performance reports, competitor insights, and campaign evaluations.
• Uphold the Sacco’s regulations, SASRA guidelines, and the Cooperative Societies Act.

Key Professional Experience and Educational Background Required

• Bachelor’s degree in marketing or related field.
• At least 2 years of experience in a similar role (financial services experience is an added advantage).