What do you bring:

• Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth.
• Proven ability to spot and qualify expansion opportunities through customer-centric conversations. You present growth opportunities by demonstrating clear value and benefits, rather than using traditional sales tactics.
• You should be comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed.
• A passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention.
• Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users.
• Data-driven mindset, using health metrics and adoption trends to prioritize actions.
• Excellent written and spoken English, with clear, structured communication skills.
• Passion for customer success and resilience in fast-paced, evolving environments.
• Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics.

What will you do:

• Own the full customer journey, from post-onboarding through renewal and expansion.
• Monitor customer health, prevent churn, and execute strategies for retention.
• Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context.
• Uncover multi-product adoption possibilities by recommending additional solutions that align with the customer's roadmap.
• Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals
• Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value.
• Share customer insights cross-functionally to improve processes and influence product roadmap.
• Support escalations and ensure high-quality service delivery.