Career Opportunity: Restaurant Supervisor

Location: Nairobi, Kenya

Industry: Consulting

Category: Hotel & Restaurants, Hospitality

Job Overview

Brites Management Services is seeking a dedicated and experienced Restaurant Supervisor to oversee the daily operations of our client’s restaurant in Nairobi, Kenya. The ideal candidate will have a strong background in hospitality and hotel management, ensuring the highest standards of service and customer satisfaction.

Key Responsibilities

• Supervise and coordinate activities of staff to ensure efficient operations of the restaurant.
• Maintain high standards of food, service, health, and safety.
• Monitor inventory and ensure that all supplies are stocked adequately.
• Handle customer complaints and concerns promptly and professionally.
• Train, mentor, and evaluate staff performance to enhance service quality.
• Ensure compliance with licensing, hygiene, and health and safety legislation/guidelines.
• Assist in creating and implementing marketing strategies to attract and retain customers.
• Prepare and manage budgets to ensure profitability.

Leadership & Staff Management

• Supervise and motivate all restaurant staff to maintain high levels of performance and morale.
• Assign duties and manage shift schedules to ensure adequate staffing at all times.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Mentor and train new staff on company policies, service standards, and operational procedures.
• Monitor staff performance and provide coaching or corrective action where needed.

Customer Service Excellence

• Ensure every guest receives exceptional service and attention.
• Handle customer complaints professionally and resolve issues promptly.
• Maintain a welcoming and friendly environment for guests at all times.
• Monitor customer feedback to identify areas for improvement and implement changes.

Operational Management

• Oversee daily restaurant operations, ensuring smooth workflow across front-of-house and coordination with the kitchen.
• Monitor table service, order delivery, and guest satisfaction throughout service hours.
• Ensure compliance with health, hygiene, and safety regulations.
• Conduct regular inspections to maintain cleanliness, organization, and safety standards.

Financial & Inventory Oversight

• Supervise cash handling, POS transactions, and reconciliation at the end of shifts.
• Assist in budgeting and cost control, minimizing waste without compromising quality.
• Monitor inventory levels of food, beverages, and supplies; coordinate with the kitchen or suppliers for timely restocking.

Performance & Reporting

• Track and analyze restaurant performance metrics, including customer satisfaction, sales, and staff efficiency.
• Prepare shift or daily reports for management highlighting operational successes or issues.
• Implement strategies to improve efficiency, increase sales, and enhance the guest experience.

Multitasking & Problem-Solving

• Manage multiple priorities during peak hours, ensuring seamless service.
• Quickly resolve operational or service-related challenges while maintaining professionalism.
• Make informed decisions under pressure to maintain smooth restaurant operations.

Communication & Coordination

• Serve as a liaison between staff, management, and kitchen teams.
• Communicate operational updates, promotions, or policy changes effectively to the team.
• Collaborate with other departments (e.g., marketing, procurement) to support overall business objectives.

Requirements

• Diploma in Hospitality, Hotel Management, or a related field.
• Proven experience as a supervisor or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle stressful situations effectively.
• Knowledge of health and safety regulations within a restaurant setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Perks and Benefits

• Competitive salary of Kshs. 30,000.
• Opportunities for professional growth and career advancement.
• Collaborative and supportive work environment.
• Access to training and development programs.

Employment Type

Full-time, 3-month contract with possibility of extension based on performance and business needs.