Posted:2 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services. Over the years, we have acted as a preferred and the best Recruitment and HR Consultancy Company in Kenya, Africa, Middle East and handling assignments from all corners of the world. With our vast experience and in depth understanding of international recruitment procedures,
Job Description
DUTIES AND RESPONSIBILITIES
- Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
- Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥ 98% accuracy in reservations.
- Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
- Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
- Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
- Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
- Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision-making.
- Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
- Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
- Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
- Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (<24 hours).
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.
- Short courses or certifications in Tour Operations, Travel Consultancy, or GDS systems (Amadeus, Galileo, Sabre) are an advantage.
- 2-3.5 years of experience in tour operations, travel consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.
- Exposure to group travel coordination, itinerary planning, or corporate travel is desirable.
- Familiarity with GDS platforms, online booking tools, or CRM systems is preferred.
- Demonstrated ability to manage multiple tasks, communicate effectively, and deliver high-quality client service.
- Eagerness to learn and develop skills under the guidance of senior consultants.
Salary: Ksh. 60,000 - Ksh. 80,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
