JOB SUMMARY

• Provides strategic leadership, administration, management and governance, performance and productivity management, monitoring and enhancement of payments department while directly supporting the respective business/product segments.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Compliance-BAU delivery within set policies, procedures, processes, operating instructions, set standards and regulations/statutory requirements.
• Customer Service Improvement-Quality & Accuracy in processing and embedding continuous improvement and Delivery Speed- Enhanced TAT in processing and minimizing delays.
• Financial Performance-Reduction of cost and promoting efficiency.
• Risk-Strengthen controls and adhere to the laid down processes/procedures to minimize exposure to Operational Risk in the unit.
• Business Development and/or Strategic Initiatives
• Delivery Flexibility- Parameterization of solutions and better innovations
• Leadership & People Management -Team Performance, engagement and Development.

KEY RESPONSIBILITIES

Manage the Operations and Provide leadership support for the day-to-day activities for the Payments team to assure accurate and timely execution of all transactions for the transaction lifecycle.

Ensure service delivery in line with set service level agreements, policies, procedures, processes, operating instructions, standards, regulations, statutory, market requirements and international regulations, while observing operational risk requirements.

Lead and develop Payments team to ensure efficient operations managed in strict compliance with the various local and international laws, set standards and Bank’s standards while ensuring continuous improvements to lean the current processes in team and management of costs.

Guide the team to achieve effective compliance to operational risk management, periodic self-assessment on key controls to assess proper functioning and adequacy of existing controls and highlighting issues discovered and follow through plans to mitigate the risks.

Supervise and monitor operational risk activities within Payment department as well as supervise performance of Control Self Assessments, assure of current and accurate Risk, Errors and Loss registers.

Ensure that there is current Business Continuity Plan/Disaster Recovery Plan documentation, systems and operations are functioning as recommended by CBK Prudential guidelines and best practices.

Ensure stability of payments system and log issues and complaints from customers; both internal and external customers promptly and appropriately and escalated where necessary and followed to resolution within agreed SLAs, prompt responses provided and where necessary Root Cause Analysis provided to ensure excellent services to the users and update the status on systems stability report daily.

Work with the transaction processing systems vendors and ICT teams to close system failures and gaps to build effective, efficient and well controlled processes and models.

Ensure reconciliation, service level agreements adherence and monitoring and breaches reporting within the department.

Oversee overall administration of the unit; checks and controls, documents storage, leave management within the team, accurate, current and timely dashboards management, MIS for BAU and projects/initiatives and reporting, delivering on division-wide initiatives and meetings /committees, keeping department’s service charter, catalogue, operating instructions, process flows and procedures documented, updated and current and managing other projects within the team.

Oversee claims and complaints investigations and management for closure.

Comply with all Bank’s set policies, procedures, and guidelines as well as other regulations and standards and Anti- Money

Laundering and Know Your Customer policy and or procedures to the applicable extent and reporting all suspicious activities.

Maintain a high-performance team and set the tone for adoption of the right culture within the department.

• Manage the operations and provide leadership support for the day to day activities for the team to assure accurate and timely execution of all transactions including handling customer instructions, customer queries, transaction confirmation process (observing zero tolerance on unmatched confirmations) , managing settlement process and related risks, appropriate Transaction Processing & Messaging Systems and related accounting entries processing, reporting , communications to other parties and reconciliation of activities for all products and services offered under Treasury Operations. This is to be delivered in-line with set SLAs, policies, procedures, processes, operating instructions, standards, regulations; statutory, market requirements and international regulations while observing operational risk requirements in the various transactions under the products and services as below: - please clearly highlight the items under this
• Foreign Exchange cash, spot, swaps and forwards, Money Market, Fixed Income, Nostro Transfer, General Ledgers postings
• Confirmations - observing zero tolerance on unmatched confirmations.
• Static data set-up within the treasury system and MTS systems (Western Union and MoneyGram)
• Requisite transaction related documentations and Swift messages queries management for Treasury related transactions.
• Nostro related investigations and failed trades reporting for Treasury related transactions.
• Primary market bank bids and related CDS, commissions and settlement processes.
• Oversee Claims investigations and management, broker list compliance, brokerage processing and tracking for treasury related transactions.

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills 

• In-depth knowledge and understanding of SWIFT and KEPSS Operations
• Understanding of Operational Risk Management
• Leadership and Management skills
• Independent and Self-motivated individual
• Excellent presentation skills
• Operational Excellence
• Excellent interpersonal, communication and negotiation skills
• Knowledge of the bank’s products, services and policies
• Excellent Customer Experience skills

Competencies Required 

• Analytical thinking
• Decisiveness & Judgement
• Personal and Team Organization
• Meeting customer needs
• Managing relationships
• Self-development
• Adaptability
• Working with others
• Active listening

QUALIFICATIONS & EXPERIENCE 

• A University Degree in Business or related field from a recognized University
• ACI Operations Certification will be an added advantage.
• 8 years of working experience in Bank Operations, with at least 3 years of at supervisory level within a busy Financial Institution’s payments environment.