Principle Accountabilities

° Design and document operational manuals and procedures.

° Undertake the day-to-day management of the Bank’s database platforms.

° Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.

° Manage relationships with all technology-based service providers as a way of ensuring that uptimes are optimized.

° Evaluate, plan, implement and maintain the assigned Bank’s information technology and telecommunication system and projects within agreed time and budget constraints.

° Develop and manage a Business Continuity Plan and Data Security Plan for the appropriate systems (including IT Operations) in order to guarantee continuation of services at all times.

° Increase computer awareness and literacy among staff to enhance skills base and productivity. 

° Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.

° Monitor and manage service user complaints to ensure maintenance of the highest standards of service.

° Organize, manage and motivate fellow staff members and partners whenever assigned to projects or incidences through establishment of suitable structures and implementing development programs to optimize competence and productivity.

° Ensure appropriate MIS are produced for IT and the bank’s management.

° As a member of various systems related committees and projects, take a proactive role in influencing policy and the strategic direction of the Bank.

Key Competencies and Skills

Technical Competencies

° Takes a structured and effective approach to own work and demonstrates leadership potential.

° Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.

° Effective communicator, able to guide and advise clients and business partners.

° Astute at planning for mission critical production activities.

° Proficiency with the following Oracle and Microsoft database technology stack;

° Good understanding of SOA-centric concepts and technologies, authentication and data security.

° Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

° Knowledge and experience with ITIL as a best practice framework for Systems Development.

General Competencies

Team Work and Interpersonal skills.

Leadership Skills.

° Demonstrate Integrity and Professionalism.

° Good communication Skills both written and Verbal 

° Minimum Qualifications, Knowledge and Experience

Education

° University Degree in technology related field – Upper second or equivalent.

° Database Management Certification in Oracle is a must.

Proficiency in project management or ITIL.

Experience

At least 7 years' experience in supporting IT systems in general.

° Minimum of 4yrs experience in Database Administration with an OCP certification.

° At least 2 years’ experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.

° At least 4 years on Oracle and 2 years on MS-SQL in a high availability environment.

° At least 2 years’ experience working in UNIX and windows environment.

° At least 2 years’ experience in Storage and Backup management.

° At least 2 years of experience in Data Warehousing and ETL concepts.

° At least 2 years of experience in Banking Operations is desired.

° Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.

° Experience inSybase (or SAP Hanna) will be an added advantage.