The Employee experience & Operations Manager will play a pivotal role in further establishing and maintaining a seamless and compliant supplier and client support system for the operational wellbeing of our organization as well as fostering a positive working business relationship with our clients.

This role is essential for ensuring effective account management, successful contractors’ relationship, continual compliance, efficient procurement and structural operational support.

Key Responsibilities:

General Management

Serve as the primary point of contact for all inquiries and issues, ensuring timely and effective communication with Client, contractors, third parties and stakeholders.

Identify opportunities for process improvement and implement enhancements to optimize performance and experience.

Work closely with other departments to align needed support with business objectives and strategies.

Ensure a risk-free management system and proper HSE are always followed.

Conduct frequent scheduled inspections and audits to ensure the compliance of all activities and records.

Bridge the Client’s policies with WTS’ policies, ensuring they are always up to date and available for the Contractors.

Contractor Management

Enhance Contractor’s relationships through increased WTS visibility and engagements.

Ensure clear onboarding and induction process is adopted for new mobilization.

Integrate a system to track the level of satisfaction of Contractors to improve WTS’s standpoint.

Establish a communication and feedback channel through follow-up emails, phone calls, and surveys to capitalize on Contractors’ feedback and concerns.

Ensure adherence to established Training & Development needs for Contractors.

Ensure adherence of performance management following the progress of each Contractor, from onboarding to annual performance appraisal.

Procurement System

Manage the procurement system with proper protocol and policies.

Structure collaboration with key stakeholders.

Provide clear reporting of key data for proper assessment.

Supplier documentation management ensuring accurate supplier records are maintained and updated on a regular basis.

Ensuring supplier compliance with all WTS and/or Key Client compliance requirements.

Client Interface Management

Act as the primary point of contact between the company and appointed client(s) or department(s).

Timely communication of client requirements to internal teams and ensure alignment with project goals.

Coordinate and facilitate the operational support for the delivery of service upon a request from the client.

Manage client escalations and resolve conflicts effectively.

Provide regular reports and insights on client interactions to management.

Qualifications

Bachelor’s degree in human resources,

Professional HR certification/membership (e.g., CHRP, SHRM, CIPD) is required.

Minimum 8 years’ experience in HR operations, employee experience, or people management, ideally within energy, oil & gas, or related industries.

Strong expertise in contractor management, compliance, and procurement processes.

Solid knowledge of HR policies, Labor laws, and HSE standards.

Proven ability in stakeholder engagement, client interface, and relationship management.

Excellent communication, problem-solving, and reporting skills with a continuous improvement mindset.