They will be required to :

Receive calls from customers requiring delivery services.

Use a POS system to manage customer orders.

Phone call follow up on customer reception of order and payments made.

Providing excellent service to clients who come physically for their own products.

Following up customers for feedback on improvement of services.

Managing customer inquiries and concerns.

Qualifications

Experience in Customer service roles/Front office roles for over 3 years is required

Phone Etiquette, Customer Service, and Communication skills

Excellent interpersonal and organizational skills

Ability to multitask and prioritize tasks efficiently

Excellent verbal and written communication skills