DUTIES AND RESPONSIBILITIES

 Technical Support & Troubleshooting:

Provide technical assistance to customers and field teams on solar energy systems and energy storage products.

Diagnose and resolve issues related to installation, performance, and system operation.

After-Sales Service:

Offer reliable after-sales support including system check-ups, maintenance, and service follow-ups.

Ensure timely resolution of customer concerns and system faults.

Customer Training & Education:

Conduct hands-on training sessions for customers and end-users on product operation, maintenance, and safety.

Create and provide user manuals and training documentation as needed.

Installation Oversight:

Support installation teams by offering remote or onsite technical guidance to ensure proper system setup.

Verify installation quality and system performance as per company standards.

Collaboration with Sales Team:

Work closely with the sales team to ensure technical specifications match customer requirements.

Assist in pre-sales technical support including site surveys and system sizing recommendations.

Reporting & Documentation:

Prepare regular service reports, incident logs, and feedback reports to the technical manager.

Maintain accurate customer service records and documentation for all interactions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.

Minimum of 1 year experience in the solar industry in a technical support or after-sales service role.

Practical experience with solar PV systems and energy storage technologies is a strong advantage.

Strong diagnostic and problem-solving abilities.

Good understanding of solar PV system components (inverters, batteries, charge controllers, etc.)

Excellent communication and interpersonal skills.

Ability to conduct training and explain technical concepts clearly to non-technical users.