Relationship Manager, Personal Banking 

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Company Details
Industry: Banking
Description: UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d’lvoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda and Zambia. The Bank also operates in the United Kingdom, the United States of America and with presence in Paris. Today, UBA is one of the largest financial services groups on the African continent.The bank provides corporate, commercial, SME, consumer and personal (retail) banking services to more than 18 million customers, served through diverse channels: over 1,000 business offices and customer touch points (2,539 ATMs, 24,168 PoS, robust online banking and mobile banking, social media etc). Additionally, UBA offers pension custody and related services.We have proven expertise and capacity in key sectors of economies across Africa especially in Oil and Gas, Infrastructure Finance, Agric and Commodity/Export. Our Africa footprint positions us as a preferred partner for structured solutions to key governments and corporates operating in/into Africa. We know business across Africa.
Job Description

Roles & Responsibilities

 

Prepare sales plans for business growth to enable achieve assigned targets which includes but not limited to liabilities, assets, fees, FX, digital products and accounts opening.

 

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs

 

Ensure proper pricing for customer offerings to ensure competitiveness in the market and profitability for the bank.

 

Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue

 

Provide feedback on information gathered from the market in order to formulate reviews and strategies.

 

Maintaining, acquisition and reactivation of customer relationships to drive business growth

 

Sell products mix as to maximize on wallet share and diversify risk

 

Understanding the corporate policies, objectives and targets of the bank

 

Visiting customers and attending business meetings.

 

Self-development as to meet set deliverables

 

Prepare weekly and monthly statistics/performance reports for management use

 

Initiate and carry out recovery action on non-performing credits facilities

 

Maintain comprehensive database of the customers operational records

 

including the existing and prospective customer data.

 

KPIs:

 

To deliver on all financial targets

 

Productivity/Business Growth

 

Product/Service Quality

 

Effective and efficient service; Turnaround times

 

Regulatory and Statutory Compliance

 

Job Requirements

 

First degree in any field.

 

Four (4) years’ experience with a leading industry player.

 

Additional professional qualifications will be an added advantage particularly in sales and marketing.

 

Proficiency in Microsoft Office Suite.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time

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