Core Job Responsibilities:

Data Management and Program Administration (45%)

Prepares routine and ad hoc CWS RSC Africa statistical reports as needed for various CWS RSC Africa staff and implementing partners e.g. US Embassy Refugee Coordinator, UNHCR, IOM and the Resettlement Agencies.

Prepares and automates regular sectional quality control reports to ensure data accuracy and identify training needs.

Prepare reports designed to track CWS RSC Africa operations’ productivity for an overall improvement in efficiency.

Works closely with IT to ensure that reports run in the most current software environment and in publishing QC reports in a user-friendly interface.

Continually works on converting as much of the DI reporting portfolio into an automated format on Tableau.

Compliance (30%)

Carries out annual inter-departmental process reviews and recommends improvements in quality control.

Updates automated and ad hoc reports in line with START database schema changes and/or Policy and Program changes.

Maintains a current understanding and keeps abreast of any updates of START or RSC Africa Standard Operating Procedures.

Works closely with Programs staff to ensure that they have adequate reporting tools available to them to enable their departments meet RSC quality standards and adhere to USRAP processing guidelines.

Representation/Engagement (20%)

Works closely with RPC staff on issues related to START data fixes and deployed new releases.

Works with other programs teams when to assist with their reporting needs, as needed.

Serves as the contact person for all inquiries directed to the Data Integrity Unit while the Data Integrity Supervisor is on leave.

Actively works on and resolves all work order tickets raised by Programs staff.

Additional Responsibilities (5%)

Performs any other duties assigned to improve the operations of CWS Africa.

Qualifications

Experience:

A minimum of 5 years paid work experience required

Good understanding (2+ years required) of databases and Tableau (or other business intelligence tools like Power BI)

Previous experience working within the U.S. Refugee Admissions Program (USRAP) is required

Experience using Microsoft Visual Studio 2016 in the context of SQL Server Reporting Services required.

Previous experience working within the U.S. Refugee Admissions Program (USRAP) is required.