Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.

Support the drive of growth and opportunities in the assigned sectors.

Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

dCustomers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customers or other professionals, and always acting according to the highest professional standards.

Ensure that client plans are coordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.

Take a proactive approach to client planning across the portfolio, collaborating with product partners and senior management, as appropriate.

Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.

Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.

Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.

To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings

Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.

Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies. 

Key Competencies and Skills

Technical competencies:

Selling skills

Analytical skills

Negotiation skills

Supervisory skills

IT Skills

Report writing

Communication skills

Product knowledge 

General competencies:

Team Work

Listening skills

Decision-making skills

Accountability

Relating & networking skills

Business acumen

Delivering results and meeting customer expectations

Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

Business-related degree from an accredited university, preferably with a major in Finance, Marketing and/or Economics;

Experience 

At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.

Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.