We are seeking a detail-oriented and proactive professional to provide verification and administrative support to our Workplace Banking Schemes. The role will be  responsible for processing monthly loan repayments, reconciling loan book balances against received payments, verifying invoices, and preparing arrears reports. The successful candidate will also ensure timely and accurate recovery uploads, while upholding compliance and safeguarding the integrity of the loan portfolio to support effective business decision-making.

Key responsibilities:

The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
• Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
• Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
• Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
• Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
• Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
• Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
• Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
• Reconciling schedules for salary processing for the Government of Kenya.
• Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
• Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
• Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
• Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
• Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
• Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
• Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
• Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
• Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
• Demonstrating commitment to the Bank’s Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

Qualifications and Competencies

• Bachelor’s degree from a recognized institution.
• Minimum of 3 years’ experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
• Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
• Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
• Proven capability in identifying, assessing, and mitigating potential and inherent risks.
• Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
• Commercial awareness with the ability to spot and capitalize on business opportunities.
• Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
• High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
• Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Keen attention to detail with strong analytical capabilities.
• Exceptional oral and written communication skills.