DUTIES AND RESPONSIBILITIES

Strategic Execution & Governance

Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals.

Lead implementation of cross-functional projects under the Strategic Execution &

Transformation SOP, ensuring milestones, timelines, and deliverables are tracked across all business units.

Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.

Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.

Execution & Accountability

Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.

Implement a matrix accountability framework across Factory, Depot, Transport, and

Commercial teams, with clear KPIs and escalation mechanisms.

Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.

Production Oversight & Maintenance Coordination

Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.

Align production targets with delivery timelines and customer priorities.

Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.

Quality, Safety & Legal Compliance

Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.

Enforce all health and safety protocols in accordance with the SHE SOP and the company’s Occupational Safety policy.

Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.

Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.

Budgeting & Cost Control

Collaborate with Finance to develop and manage operational budgets, monitor variance within ±5%, and escalate deviations as per the Budgeting & Cost Control SOP.

Review monthly cost centre performance reports with Finance to guide corrective actions.

Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.

Human Capital, Appraisals & Performance Management

Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.

Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.

PIP cycles shall run for 30–60 days, with HR guidance and documentation per the Disciplinary SOP.

Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.

ERP/CRM Systems Utilization & Reporting

Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.

Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.

Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.

Dispatch, Routing & Delivery Oversight

Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.

Ensure 100% compliance with OTIF standards, load verification, and sealing protocols

monitored via Loss Control systems.

Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.

Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.

Loss Control, Fraud Prevention & Risk Management

Monitor execution of Loss Control SOPs across fuel, tracking, dispatch, and stock movements.

Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.

Ensure all loss or fraud incidents are reported within 48 hours and investigations closed within 7 working days.

Environmental Compliance & Sustainability

Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.

Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.

Support implementation of sustainable practices in production and logistics.

Crisis Management & Business Continuity

Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.

Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.

Participate in quarterly simulations and staff briefings on crisis readiness.

Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Master’s in Operations Management, Engineering, or Business Administration

Minimum 10 years’ experience in operations within manufacturing or logistics roles

Proven leadership in managing cross-functional teams

Proficiency in ERP/CRM systems, data analytics, and project management

Excellent leadership, strategic thinking, and compliance awareness

Six Sigma/Kaizen/DMAIC certified, Lean Management (added advantage)

Strong analytical, communication, and change management skills