This position requires a strong leader who thrives in a fast-paced retail environment, is highly organized, and has a proven track record of achieving results through effective team management and operational excellence.

Key Responsibilities

Sales & Profitability

Achieve branch and individual staff sales targets consistently.

Monitor sales activities including customer enquiries, quotations, and returns.

Control branch costs and optimize resource utilization.

Identify cost-saving measures and report on losses, damages, or variances.

People Management & Leadership

Supervise and guide staff to deliver high performance.

Manage attendance, staff schedules, leave, and overtime.

Conduct probation, appraisal, and performance evaluations.

Identify training needs and liaise with HR for capacity building.

Coach staff on upselling, cross-selling, and customer engagement.

Maintain staff motivation, grooming, and readiness with tools of trade.

Resolve conflicts and foster a professional and respectful workplace.

Showroom Management & Merchandising

Ensure the showroom is fully stocked, attractively displayed, and aligned with merchandising standards.

Conduct floor walks to check arrangements, stock-outs, and damages.

Propose new display ideas and product requisitions based on trends.

Rotate slow-moving items back to the warehouse to create space for fast-moving stock.

Compliance & Administration

Oversee cashier operations, invoicing, and end-of-day reconciliations.

Ensure compliance with SOPs in sales, stock handling, and deliveries.

Ensure daily banking is done with no variances or mishandling.

Monitor facility repairs, maintenance, permits, and licenses.

Enforce HR and company policies within the branch.

Submit accurate and timely weekly, monthly, and quarterly reports.

Stock Management & Pricing

Conduct monthly stock takes and reconcile variances.

Ensure correct product labeling, pricing, and availability.

Monitor stock levels and requisition replenishments on time.

Customer Experience

Maintain high standards of customer service excellence.

Handle customer complaints and feedback promptly.

Ensure timely delivery of goods and services.

Develop initiatives to enhance customer experience and share best practices across branches.

Reporting

Prepare and submit timely reports including sales performance, stock-outs, footfall, debtors, damaged/slow-moving items, and customer database updates.

Share daily meeting minutes and sales notes with management.

Ensure all reports are accurate, submitted before deadlines, and shared with the relevant stakeholders (CEO/COO, Marketing, Procurement, etc.).

Perform any other duties as may be required from time to time.

Requirements

Bachelor’s Degree in Business, Management, or related field

At least 3–5 years’ experience managing a team in a retail environment.

Minimum 2 years in a supervisory or assistant branch manager role.

Proven ability to meet and exceed sales and profitability targets.

Strong skills in stock control, merchandising, and branch operations.

Proficient in MS Office (Word, Excel, PowerPoint).