Digital, Branding & Customer Experience Manager

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Company Details
Industry: Insurance
Description: Africa Merchant Assurance Company Limited is a financial institution regulated by Insurance Regulatory Authority which has been in operations for over 23 years in the Kenyan market. The company offers a wide range of insurance products within the General Insurance class. To meet its growing customer needs and expectations
Job Description
  • The overall purpose of this job is to develop and implement strategies that enhance the company's digital presence, strengthen the brand, and improve customer engagement.

Qualifications:

  • Bachelor's degree in Marketing, Communications, Business Administration, Public Relations, or a related field Professional certification in Digital Marketing, Customer Experience, or Brand Management
  • At least six (6) years of progressive experience in digital marketing, branding, and customer experience

Responsibilities:

  • Lead the development and execution of customer experience and marketing strategies
  • Oversee digital marketing activities across websites, blogs, email, and social media channels
  • Design and implement innovative marketing strategies to promote products and services
  • Drive customer acquisition and retention strategies in collaboration with Sales and Marketing.
Education: Degree, Diploma
Employment Type: Full Time
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