JOB PURPOSE

This role involves coordinating end-to-end service and maintenance workflows, managing spares and inventory, resolving field complaints, and ensuring smooth AMC execution and high customer satisfaction.

ROLES AND RESPONSIBILITIES

Lead and manage day-to-day workshop operations for the repair of EVs, batteries, and related components.

Supervise stores and warehouse functions including inward/outward material movement, stock accuracy, and part availability.

Monitor the performance and uptime of QIS (Quick Interchange Stations), ensuring regular maintenance and fault response.

Plan and execute BP AMC service schedules, battery health checks, and preventive maintenance.

Handle customer complaints and field issues by deploying service teams and ensuring timely resolution.

Coordinate between workshop, field service engineers, and QIS technicians for seamless service delivery.

Track inventory levels, generate requisitions, and ensure proper documentation of parts and consumables.

Maintain service records, AMC logs, and QIS fault/repair history for reporting and audits.

Conduct root cause analysis of recurring complaints and implement corrective actions.

Ensure SOPs and safety protocols are strictly followed in all service and handling operations.

Mentor and manage service technicians, warehouse assistants, and field engineers.

Provide regular updates to the operations head on service metrics, field performance, and AMC status.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

Degree or Diploma in Mechanical, Electrical, or Automobile Engineering.

4–8 years of experience in service operations, warehouse supervision, or AMC handling

Strong technical knowledge of EVs, batteries, QIS systems, and basic diagnostics.

Experience managing teams across workshop, field, and stores operations.

Familiarity with service documentation, warranty processes, and inventory control systems.

Good communication, team leadership, and problem-solving skills.

Proficient in using Excel, ERP/service management software, and mobile reporting tools

Proficient in English and local language for field coordination