Main Purpose of the Job - (Job Summary)

Responsible for  implementing the business policies and procedures to ensure business retention and customer satisfaction through enhancing client relationship as well as ensuring good service delivery to customers and preparation of accurate reports and data in line with the overall department strategy and objectives

Main Responsibilities 

Implementing group life department strategy policies, processes and procedures in line with the overall group life business objective.

Ensuring retention of all existing portfolio through issuing timely renewal notifications and making follow up

Ensuring collection of all premium for renewal business and premium due from endorsements

Accurate and timely preparation and dispatch of all internal and external reports and filing of the same

Accurate and timely preparation of reinsurance returns including facultative & coinsurance placements as well as ensuring receivables and payables therefrom

Generation of ideas to improve systems and processes and making follow up for implementation as well as report any anomaly

Provide accurate and correct information, records and data as may be required at different times

Perform and file reconciliation of all financial entries on a defined regular basis

Plan and execute customer service meetings on a defined regular basis and create a good rapport with clients

Ensure proper and objective communications to both internal and external customers

Handling of documentation by ensuring proper document identification, analysis and filing

Participate in training, talent development and career to sharpen teamwork and good interpersonal relations in order to achieve motivation and high performance

Implementing change initiatives to achieve desired departmental objectives

2    or  3 Key Deliverables (specific to this position)

Achieve business retention 

Collection of all premiums due

Execute Customer service meetings

Reconciliation of all financial entries

Reinsurance returns including facultative and coinsurance placements

Preparation of accurate reports

Generation of ideas to improve systems and processes

Extend assistance to both Marketing and Claims functions

Attend at least 1 relevant training in a year

Job Specifications

Academic Qualifications

Bachelors Degree in Business related courses

Qualifications

Diploma in ACII/AIIK/FLMI

Relevant Experience

At least  3 years of relevant experience