Roles/Duties & Responsibilities

Ensure effective / efficient implementation of bank-wide policies.

Maintain good public relations with current and prospective customers

Plan and report on Marketing calls for the unit

Provide on-the job training for Account Officers/RO’s & RM’s

Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank

Prepare and present the Unit’s Monthly Profitability Report (MPR) to management

Appraise all staff under supervision

Supervise activities of operations staff to ensure timely and efficient service delivery to customers

Ensure that the unit has adequate allocation of resources to enable it meet stated objectives

Ensures the ambience of the branch is in line with the standard of the bank

Ensures smooth administrative running of the branch.

Maintains all the infrastructure of the bank and ensures they are in good working condition

Monitor Branch Performance against Monthly/Quarterly & Annual Plans

Perform other duties as assigned by the Country Operating Officer/Head of Retail/Zonal Manager

Grow and retain existing Business within the Branch

Manage the Branch Budget

Monitor and ensure customers’ compliance with credit agreements

Ensure zero operational losses at the Branch

Skills & Qualifications

First degree in any Business related discipline. Masters in Business Administration or Banking & Finance and professional qualification will be an added advantage

Minimum of 7 years’ experience in a bank/ financial institution.

Good Customer service/ relationship management skills

Good communication (oral & written)

Computer skill

Credit/Marketing skill

Excellent financial analysis / interpretation skills

Presentation Skill / Problem solving capabilities

Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving

General managerial/ administration

Leadership / Influencing

Organization and coordination skills

People Skills