Purpose/Mission  

To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.   

 Responsibilities: - 

• Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.   
• Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.   
• Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.  
• Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.   
• Communicate the assessment results to the applicants and sales team.   
• Ensure all applied customers are assessed within 30mins.  
• Solving customer Assessment cases created by the Customer care team.   
• 100% Adherence to shift schedule to support commercial team.  
• Payoff off the customer cleared accounts.  
• Crediting all CRC payments daily.  

Knowledge and skills  

  Experience: 

• Customer relationship management  
• Previous experience of assessment from a reputable institution dealing with loans.   
• Team player, Flexible, eager to learn and problem-solving individual.  
• Computer Literacy, good working skills on Microsoft excel.  
• Self-starter with a passion for Mysol and its mission to plug in the world.   

Qualifications: 

• Holder of bachelor’s degree in business administration or any other related field  
• 1-year Previous experience in customer assessment, preferably Microfinance Institution.  

Language(s):  

• English  
• Kiswahili  
• 1 local language is an added advantage.  

 Technology: 

• Experience in technology required for the role.