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Customer Care Assistant 

Nairobi, Kenya
Company Details
Industry: Government Administration
Description: Human Resource Management Professionals Examinations Board (HRMPEB) was established by section 16 of the Human Resource Management Professionals Act, no. 52, 2012 as an examinations body. In April 2021, HRMPEB was categorised by State Corporations Advisory Services (SCAC) as a state corporation in the Ministry of Public Service & Gender (State Department for Public Service).
Job Description

 

 

 

Job Purpose:

  • The Customer Care Assistant will be responsible to the Corporate Communication Officer for effective sales, marketing and promotion of effective communication of programmes, products and services of HRMPEB to stakeholders.

Duties and responsibilities:

The main duties and responsibilities will include but not be limited to;

  • Participating in organising corporate events;
  • Arranging information, education and communication materials;
  • Participating in implementing corporate social responsibility programmes;
  • Receiving and directing visitors;
  • Receiving and directing visitors;and
  • Attending to stakeholders’ complaints.

Person Specifications:

For appointment to this grade, an officer must have: -

  • A Certificate in Customer Care, Public Relations or equivalent qualification from a recognised institution; and
  • Proficiency in computer applications. 

Key Competencies and Skills

  • Integrity;
  • Planning skills;
  • Analytical kills
  • Communication and reporting skills;
  • Interpersonal skills; and
  • Team player.

Deadline:Friday 17th January 2025.

Education: Degree, Diploma
Employment Type: Full Time

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