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4 minutes, 18 seconds
Success can make an effective behavior feel like more than a useful tool. As Andrea Petrone puts it, “Success teaches you a lesson, then stops you from unlearning it.” A CEO who advanced by making fast decisions may need to slow down and give others room to decide. But changing that habit can feel like giving up a defining strength, not simply adapting to new demands.
That attachment becomes harder to overcome when a leader’s role changes faster than their self-understanding. The demands of a position can shift in a quarter, while a person’s sense of self may take years to change. The old approach is proof of what the leader has achieved, so letting it go can feel like repudiating the person who earned the job.
Greater authority can also make outdated habits harder to see. Strong results may seem to confirm a CEO’s instincts, while colleagues become less willing to challenge them. Leaders can have plenty of information about the company and little candid feedback about how their behavior affects others. The habits most in need of examination may be the ones that once earned the strongest applause.
Competency models can help identify a missing skill, but they have limits: they offer less guidance when a capable executive uses skill to control, protect themselves, or uphold an outdated idea of strength. The question is not only what a leader can do, but what happens when pressure causes practiced behavior to take over.
Some patterns begin well before the executive suite. Petrone described working with a leader whose precision and need for control had helped her succeed but were exhausting her. She traced them to her father’s message: “if you can’t do it right, don’t do it at all.” Recognizing its source did not mean precision had no value. It gave her a chance to decide when the standard served her work and when it was governing her without permission.
Petrone’s question for examining such patterns is “whose voice is it?” Expectations from family, an early boss, or a corporate culture can sound like personal conviction, especially under pressure. Asking whose voice is speaking helps a leader distinguish standards they still choose from expectations that have become automatic. The goal is not to reject every learned habit, but to notice when a once-useful rule is making choices on the leader’s behalf.
An organizational vision describes a destination; it does not tell employees what a CEO believes. They infer the leader’s message from decisions, particularly when a hard trade-off makes a standard costly to uphold. They notice whose conduct is tolerated, what the leader defends and which expectations survive pressure. That evidence shapes whether people can rely on those standards when the CEO is absent.
For a new CEO, listening is essential: a premature strategy can overlook what the organization already knows. But listening need not mean withholding all evidence of how the organization should work. Employees form impressions well before a strategic plan is complete, drawing on what the leader notices in meetings, praises and addresses when someone falls short. Those early choices speak more convincingly than an introductory speech.
In personnel decisions, patience can be appropriate when information is missing. The CEO should distinguish that from postponing action to avoid discomfort, while a damaging pattern becomes accepted. A useful question is: “Are you waiting for more information, or waiting for the discomfort to pass?” By listening openly while acting consistently on clear standards, a new CEO can show employees what they can expect without pretending every business question is already settled.
A difficult personnel decision can reveal whether a CEO is practicing patience or postponing discomfort. Waiting makes sense when specific information is missing and the leader knows what question needs answering. But when there is no clear reason to wait or point at which to act, delay can let a damaging pattern become accepted. Employees notice what the CEO allows, and their confidence in the organization’s standards can weaken.
The same habits that make a leader feel indispensable can constrain change. If the CEO must be the fastest decision-maker, the fixer, or the person with every answer, the organization has little opportunity to build judgment of its own. A useful test is what happens when the CEO is out of the room: do hard calls still return to the top?
Delegating a task is not enough. People need to understand the standard behind a decision so they can apply it when the CEO is absent and the choice is uncomfortable. Explaining those standards makes leadership expectations visible and gives others a dependable basis for acting. Over time, the CEO’s judgment can become an organizational capability, rather than a source of dependence. A leader who once proved value by having the answer can prove it by helping others reach sound answers without them.
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