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Java House Hiring Office Messenger

February 3, 2024 -

6 minutes, 8 seconds

Apply by 08 February 2024

Job description

Summary of work environment

Java House Africa Head office operations provides support to certain key functions that enable Java House to operate and function well. There are various dynamic tasks that need to be performed.

Primary Purpose and Scope the Job

The Office Messenger’s role is a position responsible for all delivery duties, maintenance of general order in the office, delivery of documents in line with policies, guidelines, and standard operating procedures (SOP) as part of the overall distribution objectives. The role requires extensive planning, knowledge of Nairobi and its environs to enhance business development and ensure sustainability and customer satisfaction.

Duties and Responsibilities:

· Determine destinations by referring to addresses on packages and documents

· Ensure that packages or messages are delivered in a time efficient manner

· Handle packages and documents with care especially ones that are marked “fragile.”

· Ensure that packages are ready for delivery by packing them in a safe manner

· Ensure that the delivery is done on time

· Reconcile packages at recipient’s location

· Maintain communication with destination and point of departure through cell phone

· Ensure the highest degree of security of shipment

· Take recipient’s signature of the receipt and compare with the original signature on the identification card

· Understand privacy rules and not tamper with package or document

· Maintain records of daily visits in the logbook

· Sort deliverable items in accordance with the delivery route to ensure maximum efficiency

· Confirm deliveries by checking into the office after each delivery

· Open and sort incoming mail and deliver to appropriate recipients within the office

· Periodically visit the post office and collect company mail as well as deliver mail assigned

· Collect and seal outgoing mail and ensure that proper stamps are used

· Load and unload goods from trucks and delivery vans to the Head Office

· Ensure that water dispensers always have water at the Java Academy and the HQ

· Make sure that the reception is manned and open the door via the door button

· Ensure that the office is orderly and in line with ESH standards, i.e., ensure that no equipment is on walkways, boxes are arranged well and documents (with guidance from the department) are placed well.

· Plan efficient routes prior to setting out on a delivery mission

· Make bookings for staff members travelling via public means

· Use telephones to deliver verbal messages

· Any other tasks assigned by management

KEY ACCOUNTABILITIES:

· Maintaining Work Tickets

· Customer Care

· Environment, Occupational Health, and Safety adherence

· Office is well arranged

Key Result Areas/ Key Performance Indicators (5-6 areas)

· Effective in Delivery and Trips Management

· Effective Reporting