Virtual Receptionist

Ruby is hiring a Remote Virtual Receptionist to provide professional and friendly support to businesses and their customers. This fully remote position is ideal for individuals who enjoy customer interaction, can handle multiple tasks efficiently, and are passionate about delivering excellent service experiences.

The selected candidate will manage inbound calls, schedule appointments, follow client-specific procedures, and provide reliable administrative support. Since Ruby operates 24/7/365, flexibility to work weekends and holidays is required for this role.

Key Responsibilities:

• Handle inbound calls and provide professional, empathetic support to callers across various industries.

• Schedule appointments and assist customers with their inquiries and requests.

• Follow customized client protocols, call scripts, and data entry procedures.

• Manage multiple software platforms and systems while handling customer interactions.

• Maintain accurate records and complete required administrative tasks.

• Meet performance goals related to schedule adherence, call handling, and quality standards.

• Provide a positive customer experience through effective communication and problem-solving.

Requirements:

• Must reside within 50 miles of San Antonio, Texas.

• Minimum typing speed of 40 WPM.

• Comfortable using multiple software platforms simultaneously.

• Strong communication skills with a professional and friendly approach.

• Ability to remain calm, patient, and empathetic during challenging conversations.

• Self-motivated with reliable attendance and strong time management skills.

• Experience in customer service, call centers, or administrative roles is preferred.

• Knowledge of Office 365 is an advantage.

• Bilingual Spanish/English skills are a plus.

• Must have a suitable home office setup with required technical equipment.

Strong knowledge of:

• Customer service and inbound call handling

• Appointment scheduling and administrative support

• Digital tools, CRM systems, and remote work platforms

Benefits:

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Employee Stock Ownership Plan (ESOP)

• Paid Time Off (PTO)

• Life Insurance Policy

• Legal Assistance

Technical Requirements:

• Windows 11 or higher PC/Laptop (Chromebooks, Macs, Apple products, and tablets are not compatible).

• Dedicated direct-wired Ethernet connection.

• Minimum internet speed of 50 Mbps download and 10 Mbps upload.

• Web camera and professional wired headset with microphone.

• Two monitors with minimum 1600×900 resolution.

• Employees must provide compliant hardware during initial onboarding; company equipment is provided after 90 days.