Tupande Zone Supervisor - Lower Western

Role Overview

This position anchors the daily retail operations for a designated zone, blending hands-on team leadership with strategic execution. You will guide Duka Assistants and Field Agents, ensure inventory flows smoothly, and directly influence sales and repayment outcomes. Your work keeps the business cycle moving across multiple channels while maintaining strong customer relationships.

Key Responsibilities

• Drive sales, repayment, and impact targets across your zone, monitoring progress daily and adjusting tactics as needed.
• Oversee the performance of multiple channels throughout the full business cycle, coordinating with cross-functional teams and acting as the primary zonal contact.
• Deliver technical training and support to Duka Assistants and Field Agents through weekly meetings and on-the-ground coaching.
• Define work plans for your team and manage their schedules to ensure consistent coverage and productivity.
• Execute inventory ordering, data entry, and merchandising at the Duka level, maintaining accurate stock records.
• Enforce control procedures and ensure compliance with operational standards at the Duka.
• Build your team by participating in hiring, conducting performance reviews, and facilitating ongoing development.
• Assist in planning and implementing promotional programs tailored to your zone, supporting your team to identify and close sales opportunities.

Requirements & Qualifications

• Tertiary education is required.
• At least 2 years of experience in a sales, partner, or channel manager role, with a proven ability to meet strategic goals.
• Strong analytical and strategic thinking skills to assess channel performance and make data-informed decisions.
• Excellent written and verbal communication skills in English and Kiswahili.
• Proficiency with Google Suite (Docs, Sheets, Slides).
• Demonstrated ability to work cross-functionally and manage multiple priorities simultaneously.

What We Offer / Why Join

You will be part of an organization that invests in your growth through weekly check-ins with your manager, mentorship, and structured training programs. Regular feedback and career reviews every six months help you align your aspirations with organizational needs. This role offers the chance to shape a growing business while building a long-term career path.