Teller Team Leader – Gujarati/Hindi Speaking

Role Overview

The Teller Supervisor coordinates the branch’s day-to-day teller and cash operations, helping the Branch Manager maintain reliable service, sound controls, and efficient transaction processing. The role also guides frontline employees, resolves escalated customer concerns, and keeps operational records and reports accurate and ready for review.

Key Responsibilities

• Coordinate teller coverage, transaction workflows, cash availability, vault access, and secure handling of branch funds.
• Check daily reconciliations for vault cash, teller tills, petty cash, and deposits; investigate and report shortages or overages.
• Track branch results and operating measures, identify variances, and recommend practical improvements to service and efficiency.
• Supervise, coach, and assess tellers and customer service staff, providing feedback and arranging development support where needed.
• Handle escalated customer queries and complaints, reinforce consistent service standards, and share customer feedback with management.
• Monitor adherence to applicable Central Bank rules, AML/CFT obligations, KYC procedures, internal policies, and cash controls.
• Carry out teller checks, unannounced cash counts, and fraud-risk monitoring; route suspicious activity through the proper compliance process.
• Prepare daily cash and transaction summaries, weekly service and staff updates, and monthly performance, compliance, and audit reports.

Requirements & Qualifications

• Diploma or bachelor’s degree in Business, Finance, Economics, Banking, or a related discipline.
• At least three years in a supervisory position within banking, a forex bureau, microfinance, a SACCO, or another financial services organisation.
• Hands-on experience with teller services, cash handling, transaction reconciliation, and branch operations.
• Fluency in spoken and written Gujarati, Hindi, Swahili, and English.
• Working knowledge of Central Bank requirements, AML/CFT controls, KYC documentation, and financial-services procedures.
• Strong cash-control, reconciliation, numerical, and analytical abilities, with careful attention to detail and integrity.
• Demonstrated capability in team leadership, customer care, conflict resolution, and practical problem-solving under pressure.
• Experience with banking or financial transaction systems is an advantage.

What We Offer / Why Join

Female candidates are encouraged to apply.