Investment Banking Operations Manager

Role Overview

The Operations Manager will lead the processes that keep the organisation’s financial services running accurately, securely and in line with applicable CMA, CBK and other regulatory requirements. Working across teams and external service providers, this role will strengthen controls, support business expansion and build operational capability, with potential progression toward a Head of Operations or COO position.

Key Responsibilities

• Oversee operational workflows for relevant business lines, including client onboarding, transaction processing, trade support, settlement, custody coordination, records and exception handling.
• Put effective controls in place, including approval checks, cash and transaction reconciliations, incident recording and timely escalation, to safeguard client assets and information.
• Manage service delivery and working relationships with custodians, banks, settlement agents, technology providers and other key vendors.
• Work with IT to assess and introduce operational systems, improve data controls and reporting dashboards, coordinate information security measures, and maintain business continuity arrangements.
• Develop and maintain operating policies, procedures and service standards, with clear responsibilities across operations, front office, finance, risk and compliance.
• Build and manage the operations team, set measurable performance expectations, support staff development and address recurring processing issues.
• Assist the CEO with budgets, capacity planning, cost oversight and board reporting; partner with finance to support accurate financial and regulatory information.
• Coordinate operational contributions to licensing, audits and regulatory reviews, track agreed remediation actions, and monitor operational risks, incidents and outsourced activities.

Requirements & Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related discipline.
• Five to eight years of relevant experience, preferably in investment banking, banking, capital markets or another regulated financial-services setting.
• Practical experience working under CMA and/or CBK regulatory frameworks.
• Strong understanding of financial-services operations, internal controls, risk management and governance.
• Demonstrated experience leading teams, managing operational processes and delivering process improvements.
• Strong analytical, organisational, communication and stakeholder-management abilities.
• A professional qualification such as CPA, ACCA, CFA, CIFA or an equivalent credential is an advantage.

What We Offer / Why Join

• Competitive salary, based on qualifications and experience.
• Exposure to investment operations, finance and broader business management in a growing financial-services environment.
• Professional development opportunities and a potential career pathway toward senior operations leadership.