Telesales / Inside Sales Executive

Role Overview

This position sits inside our sales operation and is responsible for generating and converting new business for our recruitment, HR, business support, and consulting service lines. Day to day, you will work across phone, WhatsApp, and email to speak with business owners and decision-makers, run online discovery and sales meetings, and steer prospects from first contact through to a signed agreement. Your consistent follow-up and pipeline management directly determines how much new revenue the company brings in each month.

Key Responsibilities

• Initiate and respond to sales conversations across inbound and outbound calls, WhatsApp chats, and email correspondence
• Set up and conduct virtual sales meetings to present our recruitment, HR, business support, and consulting services in a way that matches each prospect's needs
• Qualify incoming leads by probing their business challenges, budget parameters, and decision-making timelines
• Prepare, send, and follow up on quotations and written proposals until a final decision is made
• Keep every prospect moving through a clearly structured sales pipeline, prioritising those most likely to convert
• Negotiate scope and commercial terms, handling objections professionally while protecting the value of our services
• Document all client interactions in a CRM or tracking sheet so that no lead is forgotten or duplicated
• Meet personal monthly and quarterly revenue targets while maintaining a high standard of customer service

Requirements & Qualifications

• At least 2 years of direct experience in telesales, inside sales, or business development roles
• A confident and persuasive telephone manner, capable of commanding a conversation without sounding scripted
• Strong written communication skills with impeccable email etiquette when dealing with senior business contacts
• Comfort and credibility when engaging business owners, directors, and other high-level decision-makers
• Demonstrated ability to follow up persistently, negotiate mutually beneficial outcomes, and close sales
• A structured, self-managed approach to daily activity and pipeline administration
• Previous experience selling B2B or professional services will be considered a distinct advantage