Technician – Eldoret Branch
Posted:
Company Details
Name:CFAO Kenya
Industry:
Retail
Website:
http://www.cfaokenya.co.ke/
Description:
CFAO has operations in 38 countries in Africa and access to 46 of the 54 markets of the continent, seven French overseas territories, in Denmark, in Portugal, in Italy, in India and in Vietnam. The Group caters to demand for services and equipment, healthcare and consumer goods in Africa and the Fre…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Eldore, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Technician
Job Description
Job Purpose
The Technician is directly responsible for the provision of service to customer vehicles in line with the 'fix it right the first time' standard, in order to support high customer satisfaction as well as to attain revenue and throughput targets for the branch.
Main Responsibilities of the Job
Operational Responsibilities
- Carry out scheduled vehicle maintenance as per CFAO Mobility Kenya standards to ensure quality work is done in a timely manner.
- Repair customer vehicles as per customer requests in line with the CFAO Mobility Kenya 'fix it right the first time' principle, to support high customer retention rates as well as minimized repeat jobs.
- Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers.
- Support less experienced technicians with the diagnosis of complex repairs or service to ensure customers are provided with high quality service, and to pass on experience and knowledge to the less experienced team.
- Advise customers through service advisors on the reparability of their vehicles and time required without compromising on company policy, to ensure the customers are well informed for minimal complaints.
- Clean the work area (bay) in compliance with 4S standards to ensure the workstation is always safe, clean and tidy.
- Properly inspect vehicles to accurately identify faults and generate timely, clear & precise defect reports for up-selling to generate required revenue.
Knowledge, Skills & Experience
Minimum level of academic and professional qualification required to perform effectively in the role
- Diploma in Mechanical or Automotive Engineering
- Certified Technician will be an added advantage
- 4 years of relevant experience in the automotive industry
- Product and technical knowledge
- Customer oriented
39 open Technician positions on Semasocial right now
· 1 open positions in Eldore, Kenya
· 3 posted in the last 7 days
Contact Information
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