Shop Manager

Shop Manager

The Shop Manager oversees daily store operations, sales growth, staff performance, customer experience, stock control and company assets while maintaining TechZone brand standards.

Key Responsibilities

Sales and Revenue Management

• Drive daily, weekly and monthly sales targets for phones and accessories.
• Monitor sales performance and submit daily sales reports.

Staff Management and Leadership

• Supervise sales attendants and support staff.
• Set daily targets and conduct morning briefings.
• Monitor staff discipline, punctuality, grooming and professionalism.

Customer Experience and Service

• Ensure customers receive friendly, knowledgeable and professional service.
• Handle escalated customer complaints and resolve them promptly.
• Maintain a clean, organised and attractive shop environment.

Stock and Inventory Control

• Receive, verify and record stock.
• Ensure proper stock storage and display.
• Conduct daily spot checks and regular full stock counts.
• Reconcile physical stock with system stock and report discrepancies promptly.
• Follow company policies, procedures and standard operating procedures.
• Coordinate with head office on supplies, maintenance and operational needs.

Key Performance Indicators

• Monthly sales target achievement.
• Customer satisfaction and complaint resolution.
• Staff performance and discipline.
• Cash and stock reconciliation accuracy.

Qualifications and Experience

• Diploma or degree in Business, Sales, Management or a related field.
• Two to three years of retail management experience; electronics or phone retail is preferred.
• Strong sales and customer service background.
• Experience managing a team and handling stock.

Skills and Competencies

• Leadership and people-management skills.
• Communication and negotiation skills.
• Integrity and attention to detail.
• Good understanding of smartphones, gadgets and accessories.
• Basic computer skills, including POS, Excel and inventory systems.
• Ability to meet targets.

Additional Duty

• Manage the shop’s social media editing and posting.