Service Centre Parts Clerk

Role Overview

Manage the Service Centre’s spare-parts store, from receiving and recording stock to issuing the correct items for repairs and customer purchases. Accurate stock control and prompt coordination of shortages help technicians complete jobs on time, protect company assets and keep service work moving.

Key Responsibilities

• Receive, record, store and issue spare parts and materials in line with approved procedures, maintaining complete and accurate transaction records.
• Respond to technician requests by identifying the correct parts and suitable substitutes, and provide customers with accurate information about part functionality.
• Track stock levels and minimum-order thresholds, identify replenishment needs and coordinate timely orders with the Service Centre Manager or parts lead.
• Follow up on outstanding parts requisitions and communicate current shortages so parts can be ordered and pending repairs progressed promptly.
• Maintain secure store operations and ensure stock descriptions, quantities and bin locations match the physical inventory.
• Conduct monthly stock takes and regular cycle counts, investigate discrepancies and support accurate inventory control.
• Issue replacement parts against repair jobs, track their use and arrange the return of unused or old parts as required.
• Sell spare parts to customers and process requisitions, issues and related documentation accurately and within the applicable turnaround times.

Requirements & Qualifications

• Diploma in Electrical and Electronic Engineering, Procurement or an equivalent qualification.
• At least one year of experience in a similar role.
• Strong knowledge of store and inventory management, including stock records, bin control, cycle counting and replenishment.
• Good organisation, work planning and time-management skills.
• Sound interpersonal skills and the ability to coordinate effectively with technicians, managers and customers.
• Strong customer service skills, including professional telephone etiquette.
• Industry knowledge relevant to spare parts and service-centre operations.

What We Offer / Why Join

This role contributes directly to repair readiness and customer service by keeping parts available, records reliable and outstanding requirements visible. Performance expectations include zero variance in monthly stock takes, accurate processing of parts transactions, timely fulfilment of parts needs and a two-day repair turnaround target.