Overview: We are looking for a customer-centric Service Advisor to act as the primary point of contact for service and parts customers. The role involves identifying customer needs, coordinating service processes, and ensuring smooth billing and vehicle handover to enhance customer loyalty.
Key Responsibilities
- Receiving customers and accurately capturing vehicle details.
- Scheduling service appointments and tracking vehicles due for service.
- Performing service check-ups to identify requirements and potential needs.
- Preparing service and repair work orders in collaboration with workshop teams.
- Explaining quotations, upselling services, and providing regular updates to customers.
- Preparing invoices, gate passes, and conducting pre-delivery inspections.
- Handing over vehicles, explaining completed work, and collecting feedback.
- Promoting new offers and marketing campaigns to customers.
- Recommending service intervals based on vehicle application conditions.
Qualifications & Skills
- Diploma or Bachelor’s degree in Mechanical/Automotive Engineering, Business, Marketing, or related field.
- Minimum of 1 year experience in customer service.
- Completion of relevant Service Advisor training is an advantage.
- Strong automotive knowledge, business acumen, and interpersonal skills.
- Ability to work under pressure with attention to detail.
- Excellent communication and teamwork abilities.
How to Apply
Note that this position is based in Mombasa. Send your CV to our recruitment email by 30th October 2026.
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