Senior Manager- Fulfilment Center

Role Overview

This senior operations leader will set the direction for end-to-end order fulfilment, connecting warehouse activity with logistics and delivery to meet customer expectations at scale. The role combines oversight of daily performance with longer-term planning, helping the organisation manage growth, control costs and maintain reliable service during busy periods.

Key Responsibilities

• Design and carry out fulfilment plans that support operational goals and a consistent customer experience.
• Coordinate with warehouse and logistics leaders to improve the flow of orders from processing and inventory management through picking, packing, dispatch and delivery.
• Set and review KPIs, service-level measures, productivity goals and operating standards; use results to address performance issues.
• Identify opportunities to improve efficiency, reduce operating expense and wastage, and introduce appropriate automation or proven processes.
• Lead and develop operational managers and teams, setting clear expectations and building accountability across functions.
• Work with Customer Service, Marketplace, Finance and other teams to resolve fulfilment issues and improve operational coordination.
• Assess operational data, share findings and recommend actions to support sound business decisions.
• Plan capacity for business growth and seasonal demand while protecting fulfilment speed and service quality.

Requirements & Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration or a related discipline.
• At least 10 years of fulfilment operations experience, ideally in e-commerce, retail distribution, courier services or another high-volume setting.
• At least 5 years in management, including responsibility for large-scale operations and leadership of operational managers or department heads.
• Experience overseeing or coordinating both warehouse and logistics operations.
• Demonstrated results in high-volume order fulfilment, KPI and service-level management, inventory control and cost optimisation.
• Strong background in strategic planning, process improvement and operational transformation, with experience managing large teams, budgets and multiple functions.
• Excellent analytical, problem-solving and decision-making abilities, alongside effective stakeholder management, communication and cross-functional leadership skills.