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Posted:
Salary (Estimated): AED 6,500 – AED 9,500 per month (Estimated)
Location: Dubai, United Arab Emirates
Company: KRS Logistics
Description:
KRS Logistics is seeking an experienced Senior Customer Service Executive to join its team in Dubai, United Arab Emirates. This opportunity is ideal for professionals with a strong background in freight forwarding and logistics who can independently manage customer accounts and oversee shipments from booking through final delivery.
The successful candidate will coordinate import and export shipments, maintain excellent customer relationships, manage shipping documentation, and work closely with internal teams and external partners to ensure smooth and efficient logistics operations.
Key Responsibilities:
• Respond to customer inquiries and provide timely, accurate shipment updates.
• Manage and coordinate import and export shipments from booking through final delivery.
• Coordinate with customers, shipping lines, overseas agents, transporters, and internal departments.
• Monitor vessel schedules, bookings, documentation, cut-off times, and shipment status.
• Prepare, review, and follow up on shipping documents, including Bills of Lading (BL), Air Waybills (AWB), Commercial Invoices, Packing Lists, Certificates of Origin (COO), and Verified Gross Mass (VGM).
• Keep customers informed of shipment progress and operational updates.
• Coordinate closely with Operations and Documentation teams to ensure efficient shipment processing.
• Resolve customer concerns, shipment issues, and operational challenges promptly.
• Follow up with shipping lines and service providers regarding bookings, schedules, and documentation.
• Monitor pending documents, payments, delivery arrangements, and shipment-related requirements.
• Build and maintain professional relationships with customers and overseas partners.
• Manage multiple customer accounts and shipments while meeting operational deadlines.
Requirements:
• Minimum 5 years of experience in Logistics or Freight Forwarding.
• Strong knowledge of Import and Export procedures.
• Experience in Sea Freight and/or Air Freight operations.
• Good knowledge of shipping documentation and freight forwarding processes.
• Excellent communication and customer service skills.
• Strong coordination, follow-up, and problem-solving abilities.
• Ability to work independently and manage assigned customers and shipments.
• Strong knowledge of:
• Import and Export procedures.
• Sea Freight and Air Freight operations.
• Shipping documentation (BL, AWB, Commercial Invoice, Packing List, COO, VGM).
• Ability to work under pressure, manage multiple tasks, and meet deadlines.
• Well-organized, proactive, and detail-oriented.
• Immediate availability will be an advantage.
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