Sales Team Supervisor

Title: Programme Coordinator – Field Trade Developers

Location: Nairobi, Kenya

About the Role

We are seeking a highly organized, proactive, and analytical Sales Team Supervisor to oversee the day-to-day administration, workforce tracking, digital tool adoption, and operational execution of a large-scale Field Aftersales Trade Developer (ATD) Programme.

In this role, you will serve as the primary operational nexus between the management consulting firm, the client’s leadership teams, the regional dealer network, and field trade representatives. A primary focus of the role is driving 100% field adoption of digital Sales Force Automation (SFA) / CRM platforms (Salesforce) to maximize field productivity, customer mapping, and sales penetration.

Key Responsibilities

1. Programme Coordination & Field Operations

• Coordinate the daily deployment, administration, and performance monitoring of field trade developers across assigned regional territories and dealer networks.
• Maintain an up-to-date central database of field personnel, deployment zones, dealer assignments, and employment records.
• Ensure clear communication of target metrics, operational guidelines, and policy updates across the field workforce.
• Proactively resolve operational bottlenecks impacting field productivity and escalate structural issues to key stakeholders.

2. Digital System (Salesforce SFA) Adoption & Data Quality

• Drive full system adoption and usage compliance across the field team, ensuring mandatory clock-in/clock-out protocols are adhered to.
• Ensure field representatives accurately map their customer universe, log customer visits, capture sales leads, quotations, and record transactions in real time.
• Conduct regular data-quality audits to ensure CRM reports are complete, reliable, and up-to-date.
• Identify usage gaps, arrange refresher training, and work with system administrators to resolve user access or technical issues.

3. Performance Tracking & Reporting

• Consolidate, analyze, and present weekly and monthly performance dashboards covering sales volumes, active accounts, new customer acquisition, visit frequency, and repeat purchases.
• Flag underperforming field representatives and coordinate targeted performance interventions with dealer and regional leads.

4. Workforce Management, Recruitment & Training

• Oversee attendance, leave tracking, absenteeism, and field replacements in liaison with the management firm.
• Coordinate payroll documentation, commission validation, and incentive performance metrics.
• Support end-to-end recruitment, candidate scheduling, onboarding, orientation, and deployment of new field representatives.
• Organize onboarding sessions, CRM tool training, and capability development programs to address field competency gaps.

Key Requirements

• Education: Bachelor’s Degree or Higher Diploma in Business Administration, Human Resource Management, Sales/Marketing, Operations Management, or a related field.
• Experience: Minimum of 2–3 years’ experience in programme coordination, sales operations administration, HR coordination, or field team management.
• Technical Skills:
  • Proven experience with Salesforce, CRMs, or digital Sales Force Automation (SFA) platforms.
  • Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and management reporting.
• Industry Experience: Background in automotive, FMCG, telecommunications, or other high-volume, sales-driven distribution environments is highly desirable.
• Competencies: Exceptional organizational skills, strong data interpretation capabilities, high attention to detail, excellent stakeholder management skills, and a results-driven

How to Apply Send your cv to our recruitment email by 30^th October 2026. Indicate the job title