Role Overview
A resort in Ruiru is looking for a hospitality supervisor to keep daily operations running smoothly across guest-facing and support teams. You will guide staff, respond to service concerns and maintain standards for cleanliness, safety and hospitality so guests receive reliable, attentive service.
Key Responsibilities
- Coordinate day-to-day resort activities and check that services are delivered promptly and to the expected standard.
- Assign shifts and duties, track attendance, and monitor staff presentation, conduct and work quality.
- Support staff in providing courteous service and step in to address guest concerns or resolve service problems.
- Inspect work areas for cleanliness, hygiene and safety, and follow up on any gaps.
- Keep kitchen, food and beverage service, housekeeping and other teams aligned during daily operations and events.
- Track stock use and report shortages, losses or items requiring replacement or repair.
- Prepare daily operations updates and follow through on unresolved issues and assigned actions.
Requirements & Qualifications
- A certificate or diploma in Hospitality Management or a related discipline.
- At least three years of hospitality experience, including responsibility for supervising staff.
- Experience supporting or coordinating events.
- Working knowledge of food and beverage service and guest relations.
- Confident leadership, communication and problem-solving skills.
- Integrity and careful attention to operational details.
- Availability to work shifts, weekends and public holidays.
Interested and qualified candidates should forward their CV to: [email protected] indicating “Resort Supervisor” as the email subject
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