Regional Domain Manager - Driver Operations

Role Overview

Bolt is seeking a strategic and results-oriented Regional Domain Manager - Driver Ops to oversee driver operations across multiple markets in the region. This is a hands-on execution role where you will be directly responsible for deploying central Driver Operations programs and ensuring they deliver measurable impact on the ground. As the owner of regional Driver Domain KPIs, you will align local and central teams, clear obstacles, and feed structured market insights back to central teams so global programs are designed with real-world context.

Key Responsibilities

• Lead the end-to-end deployment of global Driver Ops initiatives across acquisition, engagement, loyalty and rewards, quality, funnel management, and community building—turning central strategy into actionable regional priorities and scalable market plans.
• Own regional domain KPIs and OKRs, such as driver acquisition, active driver retention, onboarding speed, and engagement quality, with rigorous tracking, root-cause analysis, and corrective actions to meet targets.
• Run regional syncs, domain-level business reviews (MBR/QBR), and prioritization sessions; prepare executive commentary, maintain performance transparency, and escalate operational blockers early for rapid resolution.
• Resolve prioritization and resource conflicts with General Managers and central teams, ensuring resources are directed toward high-ROI opportunities and align with central objectives.
• Cascade central updates, frameworks, and tools to local leads while surfacing country-level feedback, regulatory challenges, and market nuances to influence future global program design.
• Enforce local adoption of central tools, dashboards, playbooks, and processes to ensure consistent and equitable execution across all regional operations.
• Build capabilities of local Driver Ops teams through targeted training, templates, and best-practice sharing, fostering cross-market learning and continuous optimization.
• Partner with local managers to build robust business cases for new initiatives, ensuring local market specificities (e.g., payment methods, compliance) fit within broader central and regional goals.

Requirements & Qualifications

• At least 7 years of experience in operations, program management, or category ownership with a regional or multi-country scope.
• A proven track record of leading multi-country initiatives or programs that delivered measurable impact.
• Demonstrated ability to align central strategy with regional and local delivery.
• Strong analytical and commercial mindset, with experience managing budgets, trade-offs, and ROI.
• Excellent communication and stakeholder management skills, including engagement with senior leadership.
• High ownership and initiative, with the ability to bring structure to ambiguous contexts.

What We Offer / Why Join

• Grow your career with distinctive opportunities for professional advancement.
• Receive a competitive salary and stock options, so you share in Bolt's success.
• Support your physical and mental well-being through our wellness perks.
• Take a one-month paid sabbatical after five years with the company to recharge.
• Meet and connect with colleagues at annual company events and smaller team get-togethers.
• Enjoy a hybrid work model that balances flexibility with in-person collaboration, requiring at least 12 days per month in the office.