Quality Assurance Officer

Role Overview

The Quality Assurance Officer oversees checks across corrugated product manufacturing, from incoming materials and job setup through production, storage and dispatch. By applying the company’s quality procedures consistently and helping production teams identify and contain defects, this role supports products that meet customer specifications and reduces avoidable complaints and returns.

Key Responsibilities

• Review and approve new and repeat production jobs before manufacturing begins, confirming that the required quality information and samples are in place.
• Monitor production areas for compliance with standard operating procedures and work instructions, and verify that operators complete approved quality checklists.
• Train production staff in inspection routines, sampling techniques and quality documentation.
• Conduct in-process and laboratory tests, including BCT, ECT, PAT, caliper, BST and other applicable tests.
• Check production samples for suitability, confirm that they are stamped, and ensure they are stored correctly; also verify that die-cutting machines use current, approved dies.
• Confirm that products are labelled at each required stage, and follow up on corrective actions for nonconforming product, including appropriate disposal when items cannot be salvaged.
• Test incoming raw materials against applicable standards and report nonconformities to the QA Manager.
• Prepare certificates of analysis for deliveries when required by the customer, check that pre-loading vehicle inspections are completed and documented, and conduct internal quality audits to support ongoing improvement.

Requirements & Qualifications

• Degree or diploma in applied science or a related field.
• Two to three years of experience in the corrugated industry.
• Analytical ability and strong attention to detail.
• Clear communication skills and the ability to work effectively with production teams.
• Ability to organise work, manage competing tasks and maintain integrity in a busy production environment.
• Commitment to health and safety requirements, including consistent use of personal protective equipment.

What We Offer / Why Join

This role provides hands-on involvement across production quality, laboratory testing, staff training and internal audits, with a direct contribution to implementing the quality management system and preventing customer complaints and quality-related returns.