Patient Services Coordinator, Cosmetology

Role Overview

As a patient services front desk team member, you will help patients, visitors, and hospital staff navigate registration, admission, appointments, and billing. Accurate records, responsive communication, and careful handling of payments are essential to keeping patient care moving smoothly, especially during busy periods or system interruptions.

Key Responsibilities

• Staff the front desk consistently and respond courteously to questions or complaints, following up promptly with the appropriate people.
• Register and admit patients accurately, complete biometric registration, and enter billing and other patient information into the relevant systems.
• Use front office applications to process daily transactions and protect patient data in accordance with established procedures.
• When systems are unavailable, issue manual invoices and receipts, maintain supporting records, and enter the information into the system once service resumes.
• Track system downtime and follow the required continuity and data-protection procedures during an outage.
• Collect, count, record, and balance patient payments each day; confirm corporate credit eligibility against account entitlements.
• Coordinate with physicians and relevant stakeholders to complete pre-authorization requests and send them to corporations for approval within 24 hours.
• Handle internal and external calls, pass messages accurately, verify patient contact details, and book or reschedule appointments in a timely and practical manner.
• Support other patient services colleagues when needed to help maintain efficient operations and timely patient care.

Requirements & Qualifications

• At least one year of experience in a busy front office, preferably in a service-oriented environment.
• Strong computer skills and the ability to use front office applications for routine transactions and accurate data entry.
• Confidence handling, counting, and recording cash and cash transactions.
• A diploma in Medical Records is an added advantage.