Role Overview
This hands-on restaurant role combines table service with food preparation and kitchen upkeep. You’ll help guests choose and enjoy menu items, deliver orders correctly and while they’re hot, and keep service and kitchen areas clean, safe, and ready for the next shift.
Key Responsibilities
- Take guest orders, follow ticket instructions, deliver meals neatly and accurately, present bills promptly, and receive payment.
- Describe menu choices, recommend suitable items, and let guests know about new products where appropriate.
- Coordinate with kitchen and service colleagues on order progress and guest requests, lending support during busy periods to reduce delays.
- Check food preparation, presentation, storage, temperature, and quality against restaurant procedures and standards.
- Keep tables, waiter stations, equipment, and kitchen areas clean and operational; wash pots, pans, cutlery, and crockery as required.
- Clean and sanitize guest and staff washrooms, use detergents correctly, and follow food-safety and sanitation practices.
- Manage waste by emptying bins and cleaning grease traps, and assist with restocking condiments.
- Complete assigned opening and closing tasks and follow established standard operating procedures.
Requirements & Qualifications
- KCSE certificate with a mean grade of C plain.
- At least six months’ experience as a certified Java House staff member, with in-house service training.
- Interest in hospitality and a customer-focused approach, with the ability to serve guests courteously and recommend menu items.
- Strong interpersonal and problem-solving skills, sound planning, and the ability to make quick decisions under pressure.
- Reliable, responsible, flexible, proactive, self-driven, and able to work well as part of a team.
- Comfort working under pressure and for long hours when required.
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