Manager Allied Health, Outreach Administration Office

Company Details

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Industry: Hospital & Health Care
Description: In Karachi, Pakistan and Nairobi, Kenya, Aga Khan University Hospitals are private, not-for-profit institutions offering high-quality health care. Their main hospitals serve as principal clinical training sites for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan an… In Karachi, Pakistan and Nairobi, Kenya, Aga Khan University Hospitals are private, not-for-profit institutions offering high-quality health care. Their main hospitals serve as principal clinical training sites for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Aga Khan University Hospital, Nairobi, aims to be the premier tertiary, teaching and referral health care facility in sub-Saharan Africa. For more than fifty years, AKUH has cared for families in East Africa. As a private, not-for-profit hospital, it strives to make quality health care accessible to all who need it. At AKUH, patients come first. Its medical professionals, faculty and staff provide care at the highest standards, and the hospital is committed to working together so patients and families receive outstanding medical services and first-rate facilities. View more View less

Job Details

Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: Not specified
Other Pay: Benefits
Job Category: Medical

Job Description

This role provides strategic and operational leadership for allied health and outpatient clinical services, guiding everything from day-to-day clinic performance to long-term quality improvement. The leader ensures that patients receive safe, effective care while resources are managed efficiently and teams are empowered to excel. By aligning clinical excellence with regulatory compliance and organizational goals, this position directly influences patient outcomes and the organization's reputation.

Key Responsibilities

  • Set the strategic direction for allied health and outpatient services, managing planning, implementation, and ongoing enhancement while ensuring clinics run efficiently and resources are used effectively.
  • Drive quality assurance and patient safety programs, fostering clinical excellence and boosting patient satisfaction.
  • Uphold compliance with healthcare regulations, accreditation requirements, internal policies, and evidence-based clinical practices.
  • Partner with clinical, operational, and support teams to streamline workflows, strengthen service delivery, and improve patient outcomes.
  • Direct Health Information Management Services, including medical coding and centralized filing, to guarantee accuracy, efficiency, and regulatory compliance.
  • Coordinate inventory management with relevant departments to maintain uninterrupted availability of clinical supplies and equipment.
  • Lead, coach, and develop multidisciplinary teams through recruitment, performance management, mentoring, and ongoing professional growth.
  • Leverage data and performance metrics to evaluate service delivery, spot improvement opportunities, and guide budgeting and cost optimization efforts.

Requirements & Qualifications

  • A bachelor's degree in an allied health field such as Pharmacy, Medical Laboratory Sciences, or Radiology; alternatively, a business degree paired with relevant allied health experience.
  • A master's degree in healthcare administration, business administration, or a similar area.
  • At least eight years of healthcare management experience, with three or more of those years spent in a leadership position.
  • Proven ability to lead and develop diverse clinical and administrative teams.
  • Solid understanding of healthcare regulations, accreditation processes, and quality improvement methods.
  • Comfort with using data and performance metrics to inform operational and clinical decisions.
  • Strong communication, collaboration, and problem-solving skills.
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