Manager, Administration and Property Management

Role Overview

This senior role leads the Bank’s property, facilities and administration services across its head office and branch network. It ensures that buildings, equipment, transport and support operations remain safe, compliant, cost-effective and available, while managing the property portfolio and helping teams work effectively across all locations.

Key Responsibilities

• Set facilities and property strategies, oversee maintenance and asset replacement, and coordinate office and branch projects such as refurbishments, expansions and relocations.
• Manage planned maintenance and service agreements for building systems and services, including generators, UPS equipment, lifts, HVAC, fire protection, cleaning, landscaping and pest control; monitor vendors against agreed service standards.
• Oversee property transactions and ongoing administration, including acquisitions, leases, renewals, landlord matters, statutory approvals, property invoices, rent, utilities and other occupancy costs.
• Review space and asset use, identify opportunities to reduce property and operating costs, and advance digitisation or automation of facilities and administration processes.
• Manage records, archives, mailroom, internal distribution, courier and stores operations, ensuring secure records retention, retrieval and disposal in line with applicable requirements.
• Oversee owned, leased and outsourced transport resources, including fleet maintenance, vehicle compliance, utilisation, cost monitoring and transport service providers.
• Prepare and manage operational and capital budgets, track departmental performance, and maintain policies, procedures and controls for property and support services.
• Lead and develop direct reports, set team objectives, support succession planning and staff engagement, and deputise for the General Manager, Shared Services when required.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Property Management, Architecture, Building Economics, Quantity Surveying, Engineering, Construction Management or a related discipline.
• At least 5–7 years of experience in property, facilities or construction management, including a minimum of five years managing vendors, contracts and service providers.
• Experience overseeing facilities operations and a multi-site property portfolio; banking or financial services experience is an advantage.
• Professional certification in property management, facilities management or project management is an advantage.
• Practical understanding of property and facilities operations, building technology, engineering, architectural plans, quantity surveying, contracts and general administration.
• Ability to develop and control operational and capital budgets, assess expenditure, manage risks and ensure statutory compliance.
• Strong leadership, planning, organisation, delegation, analysis, decision-making and problem-solving skills, with the ability to resolve conflicts and motivate a team.
• Clear written and verbal communication, sound stakeholder management and negotiation skills, and confidence working with colleagues, regulators and service providers.
• Computer literacy and the ability to coordinate several projects at once, work extended hours when necessary and travel extensively.

What We Offer / Why Join

The position offers broad responsibility for the Bank’s property portfolio and essential support services, with the opportunity to improve asset performance, operational continuity and service quality across head office and branches.