IT Support Specialist III

Role Overview

This IT professional manages software deployments and provides advanced support for employee devices, applications, and core technology infrastructure. The role combines hands-on troubleshooting with project coordination, security assessment, and recovery planning to help internal teams work reliably and securely.

Key Responsibilities

• Plan and track technology projects using structured project-management tools, monitoring deadlines, budgets, deliverables, and issues.
• Coordinate the rollout of moderately complex software, tools, and services, clarifying requirements and organizing implementation activities for internal teams.
• Resolve challenging support problems, working with colleagues and serving as an escalation point before external assistance is needed.
• Install and upgrade software, set up and replace hardware, configure systems and applications, manage file backups, and use diagnostic tools to identify faults.
• Assess systems and applications for security weaknesses, then develop, test, and verify corrective measures for infrastructure such as web and mail servers and intrusion detection systems.
• Create and maintain backup and disaster-recovery procedures, and restore files or systems when required.
• Support IT operations across server environments, hosting, networks, and server rooms, including maintenance and troubleshooting.
• Share technical expertise and, when needed, coach IT colleagues and support staff.

Requirements & Qualifications

• Bachelor’s degree in a related field.
• At least five years of experience managing software and applications.
• At least five years of experience supporting computer hardware users, including desktop and laptop users.
• Knowledge of remote-access technologies and VPNs.
• Leadership skills and the ability to collaborate with and guide a team.
• Strong customer-service orientation, clear communication, and the ability to train end users.
• Adaptability and a commitment to ongoing learning.

What We Offer / Why Join

This role supports a child-focused Christian ministry by helping its staff and technology operate effectively. The organization expects team members to uphold its cultural behaviors, maintain a personal relationship with Jesus Christ, and approach colleagues and others with a courteous, Christ-centered attitude. Staff are also expected to advocate for children, prioritize child protection in their work, follow the organization’s child-protection standards, and report concerns through its internal process.