IT Lead

Role Overview

The IT Lead keeps workplace technology and core infrastructure dependable in a manufacturing setting, providing hands-on support to office users and factory teams. By resolving incidents quickly, coordinating safe maintenance, and upholding security controls, this role helps limit technology-related disruption to production and other business operations.

Key Responsibilities

• Support desktops, laptops, phones, printers, scanners, meeting-room systems, and related IT equipment; install and maintain approved devices and software.
• Diagnose and resolve issues involving Windows, Microsoft 365, Outlook, Teams, hardware, peripherals, and network access.
• Provide initial support for factory and office connectivity, including LAN, Wi-Fi, switches, wireless access points, cabling, IP telephony, and Teams calling.
• Monitor essential infrastructure, respond to service interruptions, and escalate complex or production-critical faults to specialist teams.
• Log, assess, prioritise, track, and close incidents and service requests, keeping users and stakeholders informed throughout.
• Apply access-control, endpoint-security, and device-compliance requirements; support phishing awareness and manage technology access during staff onboarding, transfers, and departures.
• Coordinate maintenance, vendor support, upgrades, and technology deployments with Production, Engineering, and other relevant factory and business teams, planning work to minimise operational and safety risks.
• Keep support, security, and compliance records current; identify recurring faults, contribute to root-cause reviews, and recommend service improvements.

Requirements & Qualifications

• The source does not specify a required number of years of experience or an educational qualification.
• Practical ability to troubleshoot Windows devices, Microsoft 365 applications, common peripherals, and workplace connectivity issues.
• Working knowledge of LAN and Wi-Fi support, network equipment, IP telephony, and infrastructure in a factory environment.
• Understanding of cybersecurity practices, access management, endpoint controls, and IT documentation.
• Strong customer-service skills, clear communication, sound judgement, and the ability to prioritise competing support needs.
• Able to work independently, coordinate vendors and internal teams, and stay composed when technical problems affect production.
• Willingness to follow site health, safety, environmental, and permit requirements when working in operational areas.

What We Offer / Why Join

• Six-month contract.
• Monthly salary of KES 150,000.