Island Room Manager

Role Overview

This is a hands-on management position responsible for directing the daily operations of a combined food, beverage, entertainment, and recreation facility in a secure, contract-based international setting. You will lead a team of service and activity staff, coordinate events, manage budgets, and ensure every area meets strict safety, sanitation, and guest satisfaction standards. Your ability to respond quickly to emergencies and maintain seamless operations is essential to the success of this mission-critical environment.

Key Responsibilities

• Provide direct supervision, coaching, and mentorship to food, beverage, and entertainment staff, setting clear performance expectations and conducting regular evaluations.
• Develop and maintain staff schedules that guarantee full coverage for all operational hours, including peak demand periods and special events.
• Plan, coordinate, and execute recreational events and themed activities tailored to the interests of the patron community, ensuring a varied and engaging calendar.
• Manage food and beverage inventory, placing timely orders with vendors and suppliers, and verifying deliveries against quality and quantity standards.
• Monitor operational budgets, track expenses, and analyze cost reports to maintain financial targets while preserving service quality.
• Enforce health, safety, and environmental regulations across all service areas, including proper sanitation, hygiene, and alcohol service protocols.
• Act as a liaison with government officials and external stakeholders to address concerns, coordinate special requests, and support installation objectives.
• Collect and review customer feedback, using data to implement service improvements and resolve recurring issues.

Requirements & Qualifications

• A four-year degree from an accredited institution in business administration, hospitality, food and beverage management, or a related field; or three years of general business management experience demonstrating equivalent knowledge of recreation, food, beverage, and entertainment operations.
• At least five years of experience in a middle-management capacity within a comparable civilian commercial business, with a proven record of overseeing multiple operational areas simultaneously.
• Strong working knowledge of food service, beverage operations, entertainment programming, and recreational activities, including the preferences and behaviors of individual and group patrons.
• Demonstrated leadership ability, including staff supervision, task delegation, and performance management in a fast-paced environment.
• Financial acumen with experience managing budgets, controlling costs, and interpreting financial statements or point-of-sale reports.
• Excellent customer service and communication skills, both verbal and written, with the ability to engage effectively with guests, staff, and external partners.
• Experience organizing recreational programs and special events for a defined community or installation population.
• Familiarity with health and safety standards for food service and hospitality, including sanitation and hygiene requirements.
• Working knowledge of inventory control software, point-of-sale systems, and operational reporting tools.
• Ability to manage multiple priorities under pressure and meet tight deadlines without compromising quality.
• Current certifications (or ability to obtain and maintain) in Customer Service, CPR, First Aid, Food Safety and Sanitation, Alcohol Server Intervention Training, and local emergency procedures, with annual recertification as required.
• Valid passport with at least one year of remaining validity at the time of hire, plus the ability to obtain country-specific visas in accordance with the U.S. Department of State Foreign Clearance Guide.
• Must pass contract medical requirements and maintain compliance for the full duration of deployment.
• Must be able to obtain and maintain facility credentials or authorization as required.
• Must read, speak, and understand English sufficiently to perform contract duties and follow installation emergency protocols.